Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbird-chicken.digital, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. Where we reference "personal information," we mean any information that identifies, relates to, describes, or could reasonably be linked to you or your household.

1. Who We Are

Starbird Chicken operates the website starbird-chicken.digital and provides food ordering, delivery, and related services to customers across the United States. We are the data controller responsible for your personal information collected through our digital platforms.

• Company Name: Starbird Chicken
• Website: starbird-chicken.digital
• Email: [email protected]

2. Information We Collect

We collect several categories of information about you depending on how you interact with our website and services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact our customer service, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Username and password (encrypted)
• Date of birth (for age verification and promotional purposes)
• Payment information (credit/debit card numbers, processed via secure payment processors — we do not store full card numbers)
• Dietary preferences or food allergy information you voluntarily provide

2.2 Order and Transaction Data

We collect information related to your purchases and transactions, including:

• Items ordered, quantity, and price
• Order history and frequency
• Delivery instructions and preferred pickup locations
• Transaction date, time, and confirmation numbers
• Loyalty or rewards program activity

2.3 Usage and Behavioral Data

We automatically collect certain information when you visit, use, or navigate our website. This information does not directly reveal your identity but may include device and usage information, such as:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Search queries made on our website
• Clickstream data and navigation patterns
• Time zone and language settings

2.4 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, laptop, tablet, mobile phone)
• Operating system and version
• Unique device identifiers (such as device ID or mobile advertising ID)
• Mobile network information
• Screen resolution and display settings

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store certain information when you visit our website. This data helps us recognize you, remember your preferences, analyze site traffic, and personalize your experience. For more detailed information about how we use cookies, please refer to Section 8 of this Privacy Policy.

2.6 Communications Data

If you contact us directly via email, phone, or our contact form, we may collect:

• The content of your message or inquiry
• Your contact details provided in the communication
• Records and copies of correspondence
• Survey responses or feedback you provide

2.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms if you connect your social account or interact with our social media pages
• Third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) that process orders on our behalf
• Analytics providers who help us understand how our website is used
• Advertising partners who help us deliver targeted marketing campaigns
• Payment processors that handle transaction security and fraud prevention

3. How We Use Your Information

We use the information we collect for a variety of purposes related to providing and improving our food services. Specifically, we use your personal information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and delivery requests
• Manage your account and authenticate your identity
• Send you order confirmations, receipts, and delivery updates
• Process payments and refunds securely
• Provide customer support and respond to your inquiries or complaints
• Manage loyalty rewards programs and promotional credits

3.2 Website Improvement and Analytics

• Monitor and analyze usage trends and preferences to improve our website functionality
• Conduct internal research and data analysis to enhance our menu and services
• Troubleshoot technical problems and ensure website security
• Measure the effectiveness of our marketing campaigns
• Develop new products, features, and menu items based on customer preferences

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers (with your consent where required)
• Deliver personalized advertisements based on your browsing behavior and order history
• Notify you about seasonal promotions, new menu items, or limited-time offers
• Conduct contests, sweepstakes, or surveys

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications.

3.4 Legal Compliance and Safety

• Comply with applicable federal and state laws and regulations
• Respond to lawful requests from law enforcement or regulatory authorities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Enforce our Terms of Service and other legal agreements
• Protect the rights, property, and safety of Starbird Chicken, our customers, and the public

4. How We Share Your Information

We do not sell your personal information in the traditional sense. However, under the CCPA/CPRA, certain sharing of data with advertising partners may constitute a "sale" or "sharing" of personal information for cross-context behavioral advertising. Please see your rights in Section 7 below. We may share your information with the following categories of third parties:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These include:

All third-party service providers are contractually required to use your personal information only to perform services on our behalf and are prohibited from using or disclosing your information for any other purpose.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Starbird Chicken
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Starbird Chicken undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, or when you have directed us to share your information (for example, when you connect a third-party app to your Starbird Chicken account).

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS).
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) through our certified payment processing partners. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to employees, contractors, and service providers who need to know that information to operate, develop, or improve our services. These individuals are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security technologies to protect our network infrastructure.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities in our systems.
• Password Protection: User account passwords are stored in encrypted form using industry-standard hashing algorithms.
• Data Minimization: We only collect and retain personal information that is necessary for the purposes described in this Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When we no longer need your personal information, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because your information is stored in backup archives), we will securely isolate your personal information from further processing until deletion is possible.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

7.1 California Residents — CCPA/CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories and specific pieces of personal information, the categories of sources from which we collect it, and the purposes for which we use it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as where the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. To opt out, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation data or financial information) to what is necessary for performing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of goods or services because you exercised your rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days of receipt. If we require more time, we will inform you of the reason and extension period.

7.2 Rights Available to All U.S. Customers

Regardless of your state of residence, we honor the following privacy rights for all customers:

• Right to Access: You may request a copy of the personal information we hold about you by logging into your account or contacting us directly.
• Right to Correction: You may update or correct inaccurate personal information through your account settings or by contacting us.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and our data retention obligations.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: starbird-chicken.digital (via our Contact page)

We will need to verify your identity before processing your request. This may involve asking you to confirm information associated with your account or provide additional verification. We will not fulfill a request if we cannot verify your identity. You may designate an authorized agent to make a request on your behalf, provided the agent has written permission from you and you verify your identity directly with us.

8. Cookie Policy

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

You can control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies. However, if you disable certain cookies, some features of our website may not function properly. For a full description of the cookies we use and instructions on how to manage your cookie preferences, please review our complete Cookie Policy, available on our website at starbird-chicken.digital.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or process personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers as quickly as possible.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] and we will take steps to remove that information.

If you are under 18 years of age, please do not submit any personal information through our website or services. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information through our website without their permission.

10. International Data Transfers

Starbird Chicken is based in the United States, and our services are primarily directed at customers within the United States. The personal information we collect is processed and stored on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States.

The data protection laws in the United States may differ from those in your country or region. By using our website and services, you consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection wherever it is processed, consistent with the requirements of applicable data protection laws.

We may also use service providers located outside the United States. In such cases, we ensure that appropriate contractual protections are in place (such as standard contractual clauses or data processing agreements) to safeguard the transfer of your personal information in compliance with applicable law.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. This includes links to our social media pages, delivery platforms, and partner websites. When you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. This Privacy Policy does not apply to third-party websites, and we encourage you to read the privacy policies of those websites carefully before providing any personal information.

12. Social Media and Third-Party Platform Integration

Our website may include social media features (such as Facebook, Instagram, or Twitter share buttons) and may integrate with third-party delivery platforms such as DoorDash, Uber Eats, and Grubhub. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.

Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them. If you place an order through a third-party delivery platform, that platform's privacy policy governs the collection and use of your personal information on their platform, while this Privacy Policy governs any information we receive from that platform.

13. Your Choices and Opt-Out Options

We respect your right to make choices about how your personal information is collected and used. You have the following opt-out options available:

• Marketing Emails: Click the "unsubscribe" link in any marketing email you receive from us, or email us at [email protected] with the subject line "Unsubscribe."
• SMS/Text Marketing: Reply "STOP" to any marketing text message you receive from us, or contact us directly.
• Cookies and Tracking: Adjust your browser settings to refuse cookies or alert you when cookies are being sent. You may also use the Digital Advertising Alliance's opt-out tool at www.aboutads.info or the Network Advertising Initiative's opt-out tool at www.networkadvertising.org.
• Google Analytics: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
• Account Deletion: You may request deletion of your account and associated personal information by contacting us at [email protected].

14. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces federal consumer protection laws, including privacy-related violations under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency, which enforces the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorney General Offices

Depending on your state of residence, you may also file a complaint with your state's Attorney General office regarding violations of state privacy laws. Most state AG offices have consumer protection divisions that handle privacy-related complaints.

14.4 Contact Us First

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we have the opportunity to resolve your concern. Please reach out to us at [email protected] with a detailed description of your concern, and we will work to address it promptly and in good faith.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on our website at starbird-chicken.digital
• Sending an email notification to the email address associated with your account (for registered users)
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated Privacy Policy, you should discontinue use of our website and services.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact our Privacy Team using the details below:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We will respond to your privacy-related requests and inquiries within a reasonable timeframe, and no later than as required by applicable law.